Refund policy

Return & Exchange Policy

At MALABIS, we believe in quality over quantity. Every fabric is carefully checked before dispatch because our priority is to build trust with our customers.

Returns & Refunds

If you receive a low-quality/defective fabric or an incorrect product, please contact us within 48 hours of delivery.

If the issue is verified, we will arrange the return and process your refund to your account after receiving and inspecting the parcel.

Wrong Fabric

If you receive a fabric different from what you ordered, please contact us immediately. We will arrange an exchange or refund, depending on the situation.

Important Unboxing Video

Please record a short, continuous video while opening your parcel. The video should clearly show the sealed package and the fabric received. This helps us verify any wrong, damaged or quality-related claim.

Without an unboxing video, a return or refund claim may require additional verification.

Change of Mind

If you simply do not like the fabric, we may accept a return only if the fabric is unused, uncut, unwashed and in its original condition.

Once the fabric has been cut, washed, stitched or altered, it will not be eligible for return or exchange.

Our Promise

We don't sell for everyone, we build relationships with our customers through quality and trust.

MALABIS | Where Tradition Meets Culture.